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Customer Service Solutions

Providing exceptional customer service is essential in today’s competitive ecommerce landscape. If you don’t have the internal capacity and capability to provide customer service for your ecommerce channel, Pattern can manage this on your behalf to ensure your customers receive the support they need and deserve.

d2c customer service team photo

OUR TEAM

Give Your Customer's the Support & Assistance They Want

With Pattern’s customer service team, you can rest assured that your customers are receiving the support they need, resulting in satisfied customers who are more likely to become repeat buyers and brand advocates.

Customer Service Channels

We help you choose the right customer service channels for your business, from email and live chat to social media and phone support.

Response Times

Our team implements systems that ensure quick response times, resolving customer inquiries and issues promptly.

Knowledge Base

We create a comprehensive knowledge base that provides answers to common customer questions, freeing up your customer service team to focus on more complex inquiries.

Training & Development

Our experts provide training and development for your customer service team, ensuring they have the skills and knowledge to provide exceptional support.

Feedback & Improvement

We collect feedback from your customers, using it to identify areas for improvement and make necessary changes to your brand’s services.

Brand Collaboration

Our team of customer service experts will work directly with your brand to solve customer issues, raising issues to your team in a timely manner.

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Converse Australia Channel Review

“By taking the time to understand our whole business, Pattern was able to expertly deliver a tailored solution that has produced fantastic results.”

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